Question 1

Can I cancel after booking?

Accepted Answer

You can cancel from your bookings page until the experience start time. Under the standard policy, cancellation is free until 7 days before the experience date; after that, a cancellation fee applies to your total payment: 30% from 6 to 2 days before, 50% the day before, and 100% on the day or for no-shows. If you cancel before the farmer approves your request, no charge is made because payment has not been finalized. If an experience has its own cancellation policy, the policy shown on the experience page takes precedence.

Question 2

Can I join with multiple people?

Accepted Answer

Yes, you can select the number of participants when booking. One representative pays for the group, up to the maximum capacity of each experience.

Question 3

Where can I find the meeting point?

Accepted Answer

The meeting point address and a map link are included in your booking confirmation email and on the booking details page in My Page. A reminder email is also sent 24 hours before the experience.

Question 4

What happens if the weather is bad?

Accepted Answer

Each farmer sets a bad-weather policy per experience (cancel with full refund / indoor alternative / held rain or shine). Check the "Rain policy" section on the experience page. If an experience is cancelled, you receive a full refund and no cancellation fee applies.

Question 5

What should I bring?

Accepted Answer

It varies by experience. Check the "What to bring" section on the experience page. If it is not listed or you are unsure, contact the farmer through the messaging feature.

Question 6

Can children participate?

Accepted Answer

You select the number of participants when booking. For experiences with child pricing (junior high/high school, elementary, preschool), you can specify the number for each age group. Check the experience page for eligibility and notes.

Question 7

Can I leave a review after the experience?

Accepted Answer

Yes. After the experience ends, the booking is automatically marked as completed and you can post a review from the booking details page. Select an overall rating from 1 to 5 and optionally add a comment (up to 500 characters). After posting, you can also send optional support (a tip) to the farmer.

Question 8

What payment methods are accepted?

Accepted Answer

We accept credit cards (Visa, Mastercard, JCB, American Express, Diners Club). Payments are processed by Stripe Inc. and we never store card numbers on our servers. The amount participants pay is the experience price plus our service fee (standard 15%) and consumption tax on the fee. You can confirm the total on the booking screen.

Question 9

Can I get a receipt or invoice?

Accepted Answer

Once payment is confirmed, the booking detail page in My Page serves as your proof of payment (receipt), showing the price breakdown and payment date. Qualified invoices are not supported. If you require a qualified invoice for expense processing, please note this in advance, whether you are a corporation or a sole proprietor.

Question 10

What is a "support tip"?

Accepted Answer

After completing an experience and posting a review, you can send support (a tip) to the farmer. You can choose any amount. Your total payment includes the support amount plus a 10% service fee and consumption tax, and the full support amount is paid to the farmer.

Question 11

What if I'm unsatisfied with the experience?

Accepted Answer

Contact us at support@noumee.co.jp or via the Messages feature in your account. noumee support will review the situation and arrange a refund or rescheduling where appropriate.

Question 12

When will my refund arrive?

Accepted Answer

For credit cards, refunds are typically processed within 5–10 business days, but may appear on your statement after the next billing cycle. The noumee service fee is refunded at the same rate as the cancellation refund (e.g., if 70% of the booking is refunded, 70% of the service fee is also refunded).

Question 13

Can I change the date of my booking?

Accepted Answer

We do not provide a self-service date change feature. To request a date change, contact us through the inquiry form with your booking number and preferred dates. After confirming with the farmer, we will change the booking date if possible (your payment amount will not change). Changes may not be possible depending on the farmer's availability.

Question 14

How do I list an experience as a farmer?

Accepted Answer

After signing up, select "Use as a farmer", then complete identity verification and payout account registration on the Stripe screen to list experiences. Identity verification usually takes a few minutes to a few business days. See the farmer page for details.

Question 15

Are there restrictions on what I can list?

Accepted Answer

You can list agriculture-related experiences such as harvesting and food-making. Content that violates public order and morals, dangerous work without adequate safety measures, and content unrelated to agriculture cannot be listed.

Question 16

How do I delete my account?

Accepted Answer

After logging in, go to My page → Help → Delete account. If you have any active bookings (experience not yet held), you must wait until all bookings are completed or cancelled. After deletion, access to your account is permanently removed and cannot be recovered. Transaction records are retained for the legally required period (see our Privacy Policy for details).

Question 17

How do I report inappropriate content or behaviour?

Accepted Answer

Use the report links on the booking detail page ("Report this farmer" / "Report this participant") or contact us through the inquiry form. We will review the report and, if necessary, remove content or suspend accounts.

Question 18

I forgot my password. What should I do?

Accepted Answer

Click 'Forgot your password?' on the login page. We will send a verification code to your registered email address. Enter the code to set a new password.

Question 19

noumeeはどのようなサービスですか?

Accepted Answer

noumeeは全国の生産者が提供する体験 (収穫体験・加工体験など) を予約できるオンラインプラットフォームです。当社は参加者と生産者の間の予約・決済を仲介し、体験そのものは各生産者が提供します。

Question 20

体験の料金はどのように決まりますか?

Accepted Answer

体験代金は各生産者が個別に設定し、各体験ページに税込価格で表示されます。参加者のお支払い額は、この体験代金に当社所定のサービス料 (原則15%、生産者との合意により異なる場合があります) を加えた金額となります。予約画面で体験代金とサービス料を分けて明示しますのでご確認の上お進みください。集合場所までの交通費は料金に含まれません。

Question 21

どのような支払方法が使えますか?

Accepted Answer

クレジットカード決済 (Visa、Mastercard、JCB、American Express、Diners Club) に対応しています。決済処理はStripe Inc. が行い、当社はクレジットカード情報をサーバーに保存しません。

Question 22

予約が確定したことはどう確認できますか?

Accepted Answer

予約確定時に登録のメールアドレスへ「予約確定通知」を送信します。マイページの「予約一覧」からも予約状況、集合場所、開催日時、生産者の連絡先、キャンセルポリシー等をいつでも確認いただけます。

Question 23

悪天候で体験が中止になった場合はどうなりますか?

Accepted Answer

気象警報・災害等で安全な実施が困難な場合は、振替日程の調整または全額返金で対応します。参加者にキャンセル料は発生しません。生産者都合（体調不良・設備不具合等）による中止も全額返金となります。

Question 24

返金はどのように行われますか?

Accepted Answer

返金はご決済時と同一の決済手段に対する返金処理で行います。クレジットカードの場合、通常5〜10営業日程度で返金処理が行われますが、利用明細への反映は次回締め日以降になる場合があります。

Question 25

体験中にトラブルが発生した場合はどうすればよいですか?

Accepted Answer

まずは現場の生産者に直接お知らせください。事故・怪我等の緊急時は救急要請を最優先でお願いします。生産者との間で解決が難しい場合や後日のご相談は、カスタマーサポート (support@noumee.co.jp) までご連絡ください。

Question 26

適格請求書 (インボイス) は発行されますか?

Accepted Answer

適格請求書 (インボイス) の発行には対応しておりません。経費精算等で適格請求書が必要な場合は、法人・個人事業主を問わず、あらかじめご了承ください。お支払いの証明には、マイページの予約詳細画面 (金額の内訳・決済日を記載) をご利用ください。

Question 27

アレルギーや配慮事項がある場合はどう伝えればよいですか?

Accepted Answer

予約フォームの「生産者へのメモ」欄にご記入ください。記載内容は予約成立後に生産者へ共有されます。アレルギー対応の可否は体験・生産者ごとに異なるため、不安な場合は事前にメッセージ機能で生産者へお問い合わせください。

Question 28

未成年でも予約できますか?

Accepted Answer

18歳未満の方が単独で予約することはできません。保護者の方のアカウントでの予約をお願いします。同伴の場合は保護者の方が代表予約者となり、未成年者を参加者として登録してください。

Question 29

外国語での対応はありますか?

Accepted Answer

英語・繁体字中国語・簡体字中国語・韓国語での画面表示に対応しています。右上の言語切替から選択してください。体験当日の言語サポートは各生産者の対応状況に従いますので、体験ページの「対応言語」欄をご確認ください。

FAQ

Booking & participation

On the day

Payment

Cancellations & refunds

Listing as a farmer

Account & security

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FAQ